Organisations must ensure they have the most personalised contact centre system in place to gain competitive advantage
76% of UK consumers rate technology over call centre agents for secure payments, but “human touch” is still critical to overall customer satisfaction
Voice is still a preferred channel for consumers, but 81% are comfortable using Interactive Voice Response systems
ELERTS app integration provides exacqVision users a new, timely way to monitor suspicious activities
INDIANAPOLIS: Exacq Technologies, a leading manufacturer of video management system (VMS) software and servers used for video surveillance, announces a new integration with ELERTS Corporation, an in-the-cloud software solution used to instantly analyze incidents as they are sent from a smartphone app.
Farnborough: Datum, the Farnborough based Colocation specialist has announce that it has been accredited with the prestigious certificates of Quality Management ISO9001 and Information Security Management ISO 27001.
Over a billion old call recordings containing millions of payment card details are being stored by thousands of UK merchants in environments that fail to comply with Payment Card Industry Data Security Standards (PCI DSS).
These recordings, referred to as toxic legacy call recordings, affect large UK merchants ranging from household retail brands to local government authorities.
Thanks to insufficient data security protocols, these card details can be accessed, downloaded and sold on the black market - claim security experts speaking at the PCI London conference.
To expose official corruption in Nigeria, re-orientate the psyche of Nigerians and usher in the Nigerian renaissance
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