SEATTLE: ExtraHop has received certification of its application with ServiceNow®. Certification by ServiceNow signifies that the ExtraHop application bundle for ServiceNow has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures that best practices are utilised in the design and implementation of ExtraHop with ServiceNow.

To stay competitive, today’s businesses must support a seamless, secure, and reliable digital experience. IT service management streamlined the workflows that help support these digital business operations. Now IT analytics are making them faster, safer, and smarter than ever.

By combining real-time IT analytics from ExtraHop with intelligent IT services management from ServiceNow, IT organisations can now automate intelligent workflows in real time based on events as they happen across the entire environment. This approach dramatically improves efficiency and enables IT teams to identify performance problems and security incidents and restore services before end users are affected.

●     Rapid performance and security threat identification and remediation is supported with timely and accurate data and alerting for the most critical issues. For example, ExtraHop can detect ransomware activity and kick off a workflow in ServiceNow so that the security team can easily quarantine an infected client.

●     Automated real-time intelligent workflows based on alerts triggered from the ExtraHop platform keeps IT teams on top of what’s happening right now, surfacing critical issues and assigning them before they can impact user experience.

●     Contextual data correlation across tiers supports faster resolution and allows IT teams to fully investigate the incident down to the transaction level for root-cause analysis. With this insight, IT teams can quickly determine the cause of the performance issue, as well as other systems that may have been affected.

“ServiceNow has played a critical role in IT transformation, helping organisations replace inefficient work patterns with intelligent workflows that improve service delivery and customer experience,” said Raja Mukerji, Chief Customer Officer and co-founder of ExtraHop. “This integration with ExtraHop takes IT Services Management to the next level, feeding ServiceNow with the richest source of insight into the performance, availability, and security of all systems and the users relying on them.”