Robots handled over 5m motorist requests in the last year, despite backlog of over 200,000 applicants with medical conditions
The Driving and Vehicle Licensing Agency (DVLA), the UK government department responsible for issuing driving licenses, collecting road tax, and keeping a database of vehicles, has seen customer interactions with its online chatbot service increase by nearly 1,000 per cent between the financial years, 2019-20 - just before the pandemic hit the UK - to the most recent financial year, FY 2021-22.
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