Major supplier Amberstone Security is the first intelligence and security services provider in the world to offer PACKED, a new fraud prevention solution that gives online retailers video proof that items have been packed and dispatched, helping to tackle loss prevention and increase transparency of the dispatch process.
The pandemic and the resulting boom in online ordering prompted a dramatic rise in false claims of items being undelivered. At the end of 2020, a survey of 3000 UK and US consumers by Signifyd, found that 30% of those questioned had claimed that an order hadn’t arrived when in fact it had. At the beginning of the same year – prior to the pandemic taking hold – only 8.1% of consumers admitted to making such false claims.
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