SEATTLE, WA: ExtraHop has announced the ExtraHop Enterprise VOIP and Video Analysis module. With this new module, IT operations teams now have the correlated, cross-tier visibility they need to identify VOIP and video service issues in real time and at scale, enabling them to quickly identify problems before they impact end users.
“Due to the nature of VOIP services, any delay or degradation is instantly noticeable to end users. This means that when there’s a problem, it’s pretty much a guarantee that IT is going to get flooded with complaints,” said Jesse Rothstein, CEO, ExtraHop. “The ability to identify, troubleshoot, and remediate VOIP problems quickly can be the difference between a minor blip and a major service disruption. With ExtraHop’s new integrated VOIP and Video Analysis module, not only can IT identify when there’s an issue with a VOIP protocol, they can pinpoint situations where other applications, infrastructure, or services are impacting VOIP, helping them stay ahead of potential problems and keeping end users happy and connected.”
The ExtraHop Enterprise VOIP and Video Analysis module monitors core VOIP protocols—
including SIP, RTP, RTCP, and RTCP XR—that correspond to call quality metrics like Mean Opinion Score (MOS), jitter, latency, and packet loss. The module can also be combined with native DSCP analytics to provide quality of service (QoS) visibility. With this capability, IT can quickly identify and remediate the source of a service interruption.