LONDON, UK: Lieberman Software Corporation has integrated its adaptive privilege management platform, Enterprise Random Password Manager™ (ERPM), and CA Service Desk Manager to document privileged account activities throughout IT service requests – or IT “trouble ticket” – lifecycles.
Customers using the two products together can make privileged password checkout/check-in transactions - and the activities performed using these credentials - part of trouble ticket records for review by security auditors.
ERPM automatically discovers, secures and continuously audits privileged accounts, both on premises and in the cloud. It ensures that only authorized personnel can access systems with sensitive information, for a limited time. CA Service Desk Manager combines comprehensive enterprise-level capabilities for support processes, with an advanced unified user experience focused on self-service, mobility, social media-based collaboration, and advanced analytics.
The Privilege Management and Service Desk Advantage
The inclusion of privileged account access records within service desk applications lets organizations promote a culture of accountability. ERPM’s integration with CA Service Desk Manager helps ensure that privileged account credentials are only available to personnel who have been authorized for access through a valid trouble ticket. It also eliminates time-consuming IT tasks such as manually updating the status of trouble tickets.
“Our integration with CA Service Desk Manager began as a request from mutual customers,” said Philip Lieberman, President and CEO of Lieberman Software. “This integration provides customers with assurance that privileged account usage will be documented in the trouble ticket process, while also blocking unauthorized access to privileged credentials to prevent privileged account abuse.”