Inform v6 offers new capabilities for evaluating the performance of public safety operators post-event, across the full incident, which enable improved future responses
RA’ANANA, ISRAEL: NICE Systems has launched of NICE Inform Version 6, which enables Public Safety Answering Points (PSAPs) to evaluate the quality of service delivered across an entire emergency incident. The solution has been designed to offer unique value to public safety organizations as it supports the evaluation of single calls as well as complete incidents, including the processing of multimedia input, such as GIS, video, and CAD screen.
NICE Inform integrates multimedia data from various capture platforms into one comprehensive incident timeline. This helps PSAPs and various security operation centers reconstruct events, giving them a 360-degree view of the incident for investigation, debriefing and training purposes.
In the latest release of Inform, these capabilities are further improved through the addition of quality assurance tools. Leveraging NICE’s years of experience in contact center workforce optimization, these tools are designed to help organizations identify knowledge gaps and training opportunities across entire incidents to help improve future responses.
“Our latest release of NICE Inform has been designed bottom-up for the public safety market,” said Yaron Tchwella, President of the NICE Security Group. “This is the first quality assurance tool that allows PSAPs to evaluate the performance of their public safety operators across the full incident. This provides valuable insight into how call takers and dispatchers handle incidents and gives PSAPs a truly holistic view of the incident in order to improve the response process.”
NICE Inform Version 6 also offers tighter integration with NICE Situator and NiceVision. The integrated solution yields a debriefing and reconstruction solution capable of capturing and synchronizing replay of multimedia sources, including step-by-step Situator operator actions and comprehensive incident reconstructions, which can now be incorporated into the debriefing process for investigations, training, planning and prevention.
NICE’s Security solutions help organizations capture, analyze and leverage big data to anticipate, manage and mitigate security and safety risks, improve operations, and make the world a safer place. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and governments to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns, and recognizing trends. NICE Security solutions are used by thousands of customers worldwide, including transportation systems, critical infrastructure, city centers, banks, enterprises and government agencies.