Within an organization managing a facilities, there is a large number of roll -players managing a large amount of operational activities - these ‘inputs’ are euphemistically termed ‘incidents’.
These ‘incidents’ all need managing, often at a substantial cost in terms of staff time and effort.
Current solutions include; purpose built software applications (collaboration software, help desk software, maintenance applications, safety and security applications etc). These applications are expensive to purchase, install and maintain; while other activities are managed on spreadsheets, or via email, making it difficult to centralize, manage, and report-on.
Technology Solution House (UK Distributor Red Banner) has developed the ‘cloud-based’ solution - “Incident Desk” - in order to solve this very problem. (http://www.incidentmanagement.co.za/).
Incident Desk, allows ‘roll-players’, within the organization, to quickly and easily set-up and manage an unlimited number of customizable areas (which can be for example be neighbourhoods, sites or buildings). Data input types, are also customizable and include (maintenance, IT, customer suggestions or complaints, new installations, safety, security and many more). Also customizable, are assets, users, and resources.
Consolidation of the number of management applications, leads to an immediate and measurable reduction in costs, coupled with a potential, measurable, improvement in service. The challenge to improve services and exceed customer expectation is real.
The launch of an easy-to-use, integrated management system; Incident Desk, improves customer experience of the organization, and at the same time provides management with the detailed reporting needed - a development; that saves an organization time and money and improves the customer experience.