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Securicorp Components looks after all UK-based Bikal Candy Bar Cam users through its website

The Candy Bar Camera from Bikal turns four years old in December. Securicorp Support Services dedicates on-going support for other retailer purchased candy bar cameras.

London: Vigilance can report that the Bikal Candy Bar Camera turns four years old in December and this marks a landmark time as support enquiries still continue to pour in. A source at Securicorp said the support was largely email-based with password reset and lost software being the main issues, adding it still represents, for Securicorp Components anyway, the lowest percentage return product for the consumer market. According to the source the ease of use and also the now proven reliability enforces the product development team’s choice in picking this range. The level of support he said had been simple and very low-cost to the company, which must mean a low total cost of ownership (TCO) to the customer.

As the CBC turns four in December, the company’s management has promised to continue to maintain their commitment to the IP CCTV for the home market, adding Securicorp Support Services will continue to provide the software and firmware upgrades on its website and will also answer any particular support queries. They assured customers very rarely would adjust settings on their CCTV equipment; as it is designed to be left on and running.

A Securcorp spokesperson said with IP CCTV customers might access it from multiple devices as there are more convenient applications to get this access but yet the settings of the camera will not change. Customers have also been assured that when there is an issue like moving house or a computer failure or a simple security setting change, and they forgot to change it, help would still be available.

As a final word to customers the Securicorp spokesperson said: “our experience in support was blooded through starting on analogue CCTV, implementing basic DVRs and then networking them. As systems became more accessible through price and features we created the bridge for the home CCTV market to migrate from analogue to IP. Therefore, all feedback is important as the product develops rapidly with direct advancements but also through smarter phone sales. Candy Bar camera users who have purchased from other retailers, like Maplin in the UK, can contact us for any assistance and support.”