Encap Security incorporates convenience of Apple... » Oslo & Palo Alto: Encap Security, the first in-app authentication solution to arm banks, retailers a... HGI announces new direction at BWF 2014 as it lo... » HGI has announced at Broadband World Forum 2014 that it will be taking a new direction as it moves t... Skyguard chosen to protect lone workers » VINCI Facilities, part of VINCI, has adopted Skyguard’s personal safety service to mitigate potentia... Alert Logic launches European Security Operations ... » Recent cases have highlighted that the landscape for cyber threats has increased dramatically over t... Travelex selects A10 Networks for major network an... » UK: A10 Networks has announced that Travelex Group, the world’s leading foreign exchange (FX) specia... Lieberman Software Privilege Management Platform... » London, UK: Lieberman Software Corporation has announced that its adaptive privilege management plat... Driving forward with Tokenization and HCE...new pa... » Driving forward with Tokenization and HCE – New Paper from the Smart Payment Association. In this pa... Research Group discovers vulnerabilities in the Ad... » Check Point has announced that its Security Research Group has discovered vulnerabilities in the Adm... Intamac chosen to develop innovative Cloud Video R... » Vigilance can report that Intamac has been selected by Swann Communications to develop an innovative... Cardinal Group basks in the glory of many accolade... » The Cardinal Group Retail Fraud Awards 2014 Vigilance can report that the Cardinal Group, celebrate...

CLICK HERE TO

Advertise with Vigilance

Got News?

Got news for Vigilance?

Have you got news/articles for us? We welcome news stories and articles from security experts, intelligence analysts, industry players, security correspondents in the main stream media and our numerous readers across the globe.

READ MORE

Subscribe to Vigilance Weekly

Information Security Header

Zurich: SandSIV AG, a Swiss-based leader in cutting-edge VoC technologies and expert Customer Experience Management (CXM) consulting has announced that it had recently launched a breakthrough solution within the VoC Analytics solution range in collaboration with IMD, a top-ranked Swiss-based business school and global leader in executive education.

VoC Classify is a new product that supports companies with modelling and classification of big data analytics. Whist the classification engine incorporates sophisticated Java-based n-Gram algorithms; the new product is now enhanced by an ultra-friendly interface within a Natural Language Processing (NLP) framework. VoC Classify generates superior customer intelligence at your fingertips.

As early as 2009, IMD began a customer experience drive focusing on Net Promoter Score (NPS) methodology whilst integrating in-house Client Relationship Management/Business Intelligence systems. Within three years IMD captured over eight thousand client surveys from business executives across the globe. Faced with a mountain of complex confidential data, IMD required an innovative solution that would maintain autonomy and remain self-directed along the whole data analysis process. As a result IMD entered collaboration with SandSIV AG to help further its CXM strategy.

The overall goal was to leverage customer insights using SandSIV’s powerful analytic algorithms that efficiently and effortlessly understand IMD’s customer experience.

The initial challenge was to fine-tune SandSIV’s state-of-the-art classification engine based upon IMD’s broad and complex business vocabulary. With customer surveys containing up to 2,000 characters per question, IMD required new skills to train and understand multi-themed surveys to gain accurate ongoing data insight.

The VoC Classify solution will now enable IMD to independently refine and adjust analytic algorithms without supervision, resulting in a very high level of granularity, data accuracy and security. The customer survey classifications will be integrated into existing reporting infrastructure, so that NPS data and VoC insights can be correlated with existing business KPI’s.

Speaking on behalf of SandSIV, Robert Hamilton-Smith (Head of Solution Development) remarked, “We are delighted to work so closely with IMD within a truly dynamic and complementary relationship, whose initial technology challenges helped SandSIV enhance our latest VoC solution.”