Yemeni Political Transition: Un Secretary Genera... » The United Nations Secretary-General, Ban Ki-moon has launched inclusive consultations aimed at rest... Police move quickly to douse fears over unexploded... » Police officers from Brent have continued to liaise with local residents and businesses as work cont... Cloud demonstrates a silver lining for Financ... » Manchester:  A shift in thinking across the financial services sector, embracing the advantages of p... Security experts plan new strategies to curtail s... » Woking, Surrey: "An acceptance that security will be breached in most organisations will mean some c... Sniffing and tracking wearable tech and smartpho... » Researchers at Context Information Security have demonstrated how easy it is to monitor and record B... Cryptzone launches revamped EMEA Channel Partner P... » London UK: Cryptzone has announced the details of its revamped EMEA channel partner program as the d... Fortune 100 social media accounts struggle to comp... » LONDON, UK: Proofpoint, Inc. has released the first social media study that exposes the compliance v... 24-hour ‘Groby Challenge’ to raise money for inj... » On Friday 29 May the village of Groby in Leicestershire will see representatives from Groby Village ... Pest Management standard published » BSI, the business standards company, has recently published the first European standard on pest mana... KEMP delivers new high performance ADCs to balance... » KEMP Technologies has announced a new family of high performance Application Delivery Controllers (A...

CLICK HERE TO

Advertise with Vigilance

Got News?

Got news for Vigilance?

Have you got news/articles for us? We welcome news stories and articles from security experts, intelligence analysts, industry players, security correspondents in the main stream media and our numerous readers across the globe.

READ MORE

Subscribe to Vigilance Weekly

Information Security Header

Zurich: SandSIV AG, a Swiss-based leader in cutting-edge VoC technologies and expert Customer Experience Management (CXM) consulting has announced that it had recently launched a breakthrough solution within the VoC Analytics solution range in collaboration with IMD, a top-ranked Swiss-based business school and global leader in executive education.

VoC Classify is a new product that supports companies with modelling and classification of big data analytics. Whist the classification engine incorporates sophisticated Java-based n-Gram algorithms; the new product is now enhanced by an ultra-friendly interface within a Natural Language Processing (NLP) framework. VoC Classify generates superior customer intelligence at your fingertips.

As early as 2009, IMD began a customer experience drive focusing on Net Promoter Score (NPS) methodology whilst integrating in-house Client Relationship Management/Business Intelligence systems. Within three years IMD captured over eight thousand client surveys from business executives across the globe. Faced with a mountain of complex confidential data, IMD required an innovative solution that would maintain autonomy and remain self-directed along the whole data analysis process. As a result IMD entered collaboration with SandSIV AG to help further its CXM strategy.

The overall goal was to leverage customer insights using SandSIV’s powerful analytic algorithms that efficiently and effortlessly understand IMD’s customer experience.

The initial challenge was to fine-tune SandSIV’s state-of-the-art classification engine based upon IMD’s broad and complex business vocabulary. With customer surveys containing up to 2,000 characters per question, IMD required new skills to train and understand multi-themed surveys to gain accurate ongoing data insight.

The VoC Classify solution will now enable IMD to independently refine and adjust analytic algorithms without supervision, resulting in a very high level of granularity, data accuracy and security. The customer survey classifications will be integrated into existing reporting infrastructure, so that NPS data and VoC insights can be correlated with existing business KPI’s.

Speaking on behalf of SandSIV, Robert Hamilton-Smith (Head of Solution Development) remarked, “We are delighted to work so closely with IMD within a truly dynamic and complementary relationship, whose initial technology challenges helped SandSIV enhance our latest VoC solution.”