ExtraHop accelerates into 2017 with new SVP of mar... » SEATTLE: ExtraHop has announced that Bryce Hein has joined the company as SVP of Marketing and will ... Opengear deal with Hardware Group extends European... » Piscataway, NJ: Opengear has announced a new distribution agreement with Hardware Group serving chan... Veracity delivers essential data paper at the San ... » Prestwick: Veracity takes a leading slot in delivering a Paper explaining the critical differences w... Veracity to showcase expanded portfolio at Inters... » Prestwick: Veracity reflects its significant growth in the Middle East by announcing an enlarged com... IPSecurityCenter to help protect citizens at the... » CNL Software has announced that its award-winning technology will be utilized as part of the multi-a... Pulse Secure certified for U.S. Department of Defe... » SAN JOSE, CALIF: Pulse Secure has announced that Pulse Connect Secure 8.2 and Pulse Policy Secure 5.... ExtraHop predicts 2017 trends in IT, security an... » UK: ExtraHop has announced its top predictions for enterprise IT in 2017. Based on insight from cust... VTech takeover: Snom stays Snom » Berlin: Now being part of VTech, leading manufacturer of professional business IP phones, Snom Techn... Secure I.T. Environments delivers challenging Da... » London UK: Secure I.T. Environments Ltd has announced the completion of a new internal data centre f... TDSi’s new GARDiS range grabbed visitors' attent... » Poole: Integrated security manufacturer TDSi’s new range of GARDiS software was the star attraction ...

CLICK HERE TO

Advertise with Vigilance

Got News?

Got news for Vigilance?

Have you got news/articles for us? We welcome news stories and articles from security experts, intelligence analysts, industry players, security correspondents in the main stream media and our numerous readers across the globe.

READ MORE

Subscribe to Vigilance Weekly

Information Security Header

Zurich: SandSIV AG, a Swiss-based leader in cutting-edge VoC technologies and expert Customer Experience Management (CXM) consulting has announced that it had recently launched a breakthrough solution within the VoC Analytics solution range in collaboration with IMD, a top-ranked Swiss-based business school and global leader in executive education.

VoC Classify is a new product that supports companies with modelling and classification of big data analytics. Whist the classification engine incorporates sophisticated Java-based n-Gram algorithms; the new product is now enhanced by an ultra-friendly interface within a Natural Language Processing (NLP) framework. VoC Classify generates superior customer intelligence at your fingertips.

As early as 2009, IMD began a customer experience drive focusing on Net Promoter Score (NPS) methodology whilst integrating in-house Client Relationship Management/Business Intelligence systems. Within three years IMD captured over eight thousand client surveys from business executives across the globe. Faced with a mountain of complex confidential data, IMD required an innovative solution that would maintain autonomy and remain self-directed along the whole data analysis process. As a result IMD entered collaboration with SandSIV AG to help further its CXM strategy.

The overall goal was to leverage customer insights using SandSIV’s powerful analytic algorithms that efficiently and effortlessly understand IMD’s customer experience.

The initial challenge was to fine-tune SandSIV’s state-of-the-art classification engine based upon IMD’s broad and complex business vocabulary. With customer surveys containing up to 2,000 characters per question, IMD required new skills to train and understand multi-themed surveys to gain accurate ongoing data insight.

The VoC Classify solution will now enable IMD to independently refine and adjust analytic algorithms without supervision, resulting in a very high level of granularity, data accuracy and security. The customer survey classifications will be integrated into existing reporting infrastructure, so that NPS data and VoC insights can be correlated with existing business KPI’s.

Speaking on behalf of SandSIV, Robert Hamilton-Smith (Head of Solution Development) remarked, “We are delighted to work so closely with IMD within a truly dynamic and complementary relationship, whose initial technology challenges helped SandSIV enhance our latest VoC solution.”