Becrypt continues expansion in US with appointme... » Seeds of Genius, a specialist supplier to Federal Government and DOD, has joined the fast-growing nu... Lancope Strengthens Cisco pxGrid Support for faste... » LONDON (UK): Lancope, Inc.is providing tight product integration with the new Cisco Identity Service... International SOS and Vismo in joint partnership t... » York, UK: International SOS, the world's leading medical and security services company, and Vismo, a... Tech Mahindra selects Qualys to expand global IT s... » REDWOOD CITY, Calif.: Qualys, Inc. has announced a strategic partnership with Tech Mahindra , a mult... Barracuda launches SignNow Appliance » Barracuda Networks has launched the Barracuda SignNow version 4.0 and the new Barracuda SignNow Appl... Boston Networks design, deliver and maintain Intel... » Regarded as the world’s most prestigious team golf event, Boston Networks delivers a full turnkey so... British Parliament tells Teeside University to sta... » Ground-breaking research at Teesside University which has been described as the “holy grail” of crim... Army Officer wins engineering Modern Day Visionary... » Source: MoD AIRCRAFT Engineering Officer Major Oli Morgan has been named as the 2014 Modern Day V... Electronic I.D. Card project in Nigeria: How not t... » President Goodluck Jonathan recently launched a MasterCard-branded Nigerian National Electronic I.D ... Do you know which smartphone is the most popular s... » Surprisingly, it’s not the iPhone, LG, Huawei or HTC and Windows Phone hardly gets a look in. Even t...

CLICK HERE TO

Advertise with Vigilance

Got News?

Got news for Vigilance?

Have you got news/articles for us? We welcome news stories and articles from security experts, intelligence analysts, industry players, security correspondents in the main stream media and our numerous readers across the globe.

READ MORE

Subscribe to Vigilance Weekly

Information Security Header

Surrey: Semafone has announced a partnership with voice and data communications specialist, Gamma, to provide a fully hosted secure payments solution for contact centres. Companies will now be able to use Semafone’s patented technology via a hosted service, taking contact centre telephone payments entirely out of scope from Payment Card Industry Data Security Standard (PCI DSS) regulations. In addition to helping to eliminate fraud, this also further reduces the cost of compliance compared to the price of CPE (Customer Premise Equipment) deployment.

 

The secure telephone payments software will be available alongside the Semafone-enabled SIP (Session Initiation Protocol) presented by Gamma, and will offer customers a cost-effective and flexible solution that can be scaled up or down according to business requirements. Gamma’s secure hosting facilities ensure that the system is resilient and that multiple – on and off-shore – sites can be protected quickly and easily at relatively low cost.

Using Semafone’s technology, customers are able to make a payment using their telephone keypad to transmit credit card data directly to the bank, so no sensitive details are held in the contact centre’s infrastructure. Card numbers are not spoken aloud and individual key tones are masked by the Semafone application so that they cannot be recognised by their sound. Throughout the transaction the contact centre agent can neither hear nor see sensitive card information, but remains on the call to deliver a high level of customer service.

”As the UK’s leading provider of SIP trunking solutions , we are increasingly supporting contact centre implementations where the features of SIP trunking, including flexibility in number routing and scalability, are really benefiting those businesses both in cost effectiveness and in overall service availability,” commented Alan Mackie , head of voice services at Gamma. “Contact centres are looking for additional services from SIP connections, and we are delighted to work in partnership with Semafone to provide a solution for PCI compliance to businesses in a hosted model that is both scalable and easy to deploy and support. We see this as a significant addition, allowing Gamma’s channel partners to provide a more complete network solution to their contact centre customers, using Semafone’s market leading software,” added Mackie.

“Gamma’s expertise, relationships and reputation in the voice and data space makes them an ideal partner to host our secure telephone payment solution,” commented Tim Critchley, CEO of Semafone. “It is vital that merchants ensure that card data is always secure, not only to protect the consumer, but also to avoid the damage to brand reputation that can result from a breach. We hope that together with Gamma, we can help even more companies achieve straight-forward, cost effective PCI compliance, keeping sensitive information secure.”