SUCCESSFUL ARMED FORCES EMPLOYMENT PROGRAMME EXTEN... » An innovative programme that helps jobseekers who have an interest in the Armed Forces get into work... NW Systems helps meet safeguarding needs of Outs... » Hoylake-based NW Systems has provided an advanced IP video system to help Wirral Hospitals’ School, ... UK TROOPS TO TRAIN MODERATE SYRIAN OPPOSITION » THE Defence Secretary has announced today that the UK will provide further support to the internatio... Options secure new multi-million pound banking f... » London / New York: Options has announced that they have secured a new multi-million pound banking fa... £200,000 Tees Valley Catalyst Fund loan helps Co... » A Cramlington-based company has won a $6 million contract with Hyundai Engineering & Construction to... 2019: The danger that lies ahead, but what time is... » A SPECIAL ANALYSIS ON THE NIGERIAN POLITY FROM 1914 - TILL THE PRESENT “Justice is the constant... GOODLUCK EBELE JONATHAN & HIS ROCK STEADY BROTHEL:... » THE DUMBING DOWN OF VALUES IN THE AGE OF JONATHAN: STANDARDS IN PUBLIC LIFE BEGINNING AT THE PRESIDE... Becrypt announces publication of CESG approved gui... » London, UK: Becrypt has announced that CESG, the UK’s National Technical Authority on Information As... Semafone partners with AsiaPay to offer secure pay... » Guildford, Surrey, UK: AsiaPay has announced that Semafone®, the international provider of secure pa... Wick Hill named as one of ‘1000 companies to inspi... » Woking, Surrey: After an incredibly successful 2014, and being named Woking’s ‘Most Successful Compa...

CLICK HERE TO

Advertise with Vigilance

Got News?

Got news for Vigilance?

Have you got news/articles for us? We welcome news stories and articles from security experts, intelligence analysts, industry players, security correspondents in the main stream media and our numerous readers across the globe.

READ MORE

Subscribe to Vigilance Weekly

Information Security Header

· neo combines WFO technologies to improve business performance

· WFO Suite comes out of the Cloud

Hoesbach/Germany: ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, has announced it will present its new neo WFO suite at CCW in Berlin, Germany, on February 26-28, 2013.

Last year, approximately 7,700 visitors traveled to Berlin to participate in Europe’s largest branch event for customer service, communications and contact centers. ASC’s neo WFO suite will integrate communications recording with powerful functions such as quality and performance management, speech analytics, eLearning, workforce management and customer feedback. The software is available as a cloud-based solution so users can select the capabilities they require, saving on the cost and avoiding the risk of obsolescence.

Dr. Frank Schaffrath, CEO of ASC, said: “Our solution’s motto, ‘it’s amazing what neo can do,’ is perfectly suited to the CCW emphasis on new contact center technology. We look forward to showing how neo can improve company performance in a sustainable manner, create employee and customer loyalty, and increase profitability.”

Schaffrath continued by describing how neo translates customer communications into high-impact action plans for management. The solution focuses on contact centers to gather information on the performance of the entire enterprise and then utilizes the data to improve agent skills, streamline company processes and independently evaluate customer satisfaction.

In addition to its booth, ASC will also be present in Hall 5 at the CCW LiveCallCenter to demonstrate the analysis and evaluation of communications processes for travel guide services, and to provide a customized example of how the customer’s voice can be transformed into powerful management decisions. The LiveCallCenter represents a key innovation by CCW to demonstrate exhibitor solutions in action.