ESET joins European Cyber Security Month to rais... » London, UK: ESET is once again helping to raise awareness about cyber threats during the annual Euro... Cubic Global Defense to deliver secure and reali... » SAN DIEGO: Cubic Global Defense (CGD) has announced the award of a multi-year contract by the Air Fo... First SANS Cyber Academy graduates prepare to en... » Unique recruitment programme to provide employers with a risk free route to recruiting the ideal can... More visitors than ever at The Emergency Services ... » The Emergency Services Show held at the NEC in Birmingham on 23 and 24 September attracted a record ... Italtel renews network products and enters Intel N... » Milan, Italy: Italtel has announced it has joined the Intel® Network Builders program as part of an ... New DCA Certification awarded to Datum FRN1 Data C... » FARNBOROUGH: Datum Datacentres, the Farnborough based provider of ultra secure, high resilience co-l... RoSPA and British Safety Council back DHF's Gate... » The growing campaign to confine powered gate accidents to the history books has received a significa... NICE Security wins ASIS Accolades 2015 for Object ... » Qognify, formerly NICE Security, has been awarded an ASIS Accolades Security's Best Award for Object... Injured veterans in cycling tour of the West Count... » A group of thirty veterans from the UK and the US are taking on a 120-mile cycling challenge, named ... A VERY STRONG WARNING FROM THE GOD OF THE WHOLE UN... » SERIES: BUHARISM AND THE FIERCE URGENCY OF NOW   THUS SAYS THE LORD: "THOU REBELLIOUS AND DISRESPE...


Advertise with Vigilance

Got News?

Got news for Vigilance?

Have you got news/articles for us? We welcome news stories and articles from security experts, intelligence analysts, industry players, security correspondents in the main stream media and our numerous readers across the globe.


Subscribe to Vigilance Weekly

Information Security Header

· neo combines WFO technologies to improve business performance

· WFO Suite comes out of the Cloud

Hoesbach/Germany: ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, has announced it will present its new neo WFO suite at CCW in Berlin, Germany, on February 26-28, 2013.

Last year, approximately 7,700 visitors traveled to Berlin to participate in Europe’s largest branch event for customer service, communications and contact centers. ASC’s neo WFO suite will integrate communications recording with powerful functions such as quality and performance management, speech analytics, eLearning, workforce management and customer feedback. The software is available as a cloud-based solution so users can select the capabilities they require, saving on the cost and avoiding the risk of obsolescence.

Dr. Frank Schaffrath, CEO of ASC, said: “Our solution’s motto, ‘it’s amazing what neo can do,’ is perfectly suited to the CCW emphasis on new contact center technology. We look forward to showing how neo can improve company performance in a sustainable manner, create employee and customer loyalty, and increase profitability.”

Schaffrath continued by describing how neo translates customer communications into high-impact action plans for management. The solution focuses on contact centers to gather information on the performance of the entire enterprise and then utilizes the data to improve agent skills, streamline company processes and independently evaluate customer satisfaction.

In addition to its booth, ASC will also be present in Hall 5 at the CCW LiveCallCenter to demonstrate the analysis and evaluation of communications processes for travel guide services, and to provide a customized example of how the customer’s voice can be transformed into powerful management decisions. The LiveCallCenter represents a key innovation by CCW to demonstrate exhibitor solutions in action.