Lieberman Software and Core Security form strategi... » London, UK: Lieberman Software Corporation has announced a new strategic alliance with (Courion) Cor... Ness Tec helps secure the Torridon Hotel with MOBO... » UK: MOBOTIX AG has released details of a project for the Torridon Hotel that has upgraded its CCTV t... Norbain adds new Suprema and BioConnect biometric ... » Norbain has announced the addition of new BioConnect biometric products to the Norbain product portf... UK2 Group selects Opengear for global Smart Out-... » UK: Opengear has announced a successful project with UK2 Group, a growing hosting provider, to impro... Zinwave to demonstrate public safety DAS at Crit... » Zinwave has announced that it will showcase its UNItivity distributed wireless access solution (DAS)... Outdated systems placing maritime vessels at ris... » Maritime vessels are under significant threat of cyber-attack because many are carrying outdated sof... Blesma gears up for annual fundraising initiativ... » Fundraisers from all over the country are getting ready for Blesma Week – the fundraising initiative... Optex Systems announces $1.12 Million Purchase O... » RICHARDSON, TX: Optex Systems, Inc. has announced it has received a $1.1 million purchase order to s... Wargaming sponsors TANKFEST 2016 » Wargaming is once again partnering with The Tank Museum, Bovington, to sponsor TANKFEST, one of the ... Symetrica presents compact and ultra-light weara... » Berkeley, CA: Symetrica has introduced a prototype wearable detector system that provides high-sensi...

CLICK HERE TO

Advertise with Vigilance

Got News?

Got news for Vigilance?

Have you got news/articles for us? We welcome news stories and articles from security experts, intelligence analysts, industry players, security correspondents in the main stream media and our numerous readers across the globe.

READ MORE

Subscribe to Vigilance Weekly

Information Security Header

· neo combines WFO technologies to improve business performance

· WFO Suite comes out of the Cloud

Hoesbach/Germany: ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, has announced it will present its new neo WFO suite at CCW in Berlin, Germany, on February 26-28, 2013.

Last year, approximately 7,700 visitors traveled to Berlin to participate in Europe’s largest branch event for customer service, communications and contact centers. ASC’s neo WFO suite will integrate communications recording with powerful functions such as quality and performance management, speech analytics, eLearning, workforce management and customer feedback. The software is available as a cloud-based solution so users can select the capabilities they require, saving on the cost and avoiding the risk of obsolescence.

Dr. Frank Schaffrath, CEO of ASC, said: “Our solution’s motto, ‘it’s amazing what neo can do,’ is perfectly suited to the CCW emphasis on new contact center technology. We look forward to showing how neo can improve company performance in a sustainable manner, create employee and customer loyalty, and increase profitability.”

Schaffrath continued by describing how neo translates customer communications into high-impact action plans for management. The solution focuses on contact centers to gather information on the performance of the entire enterprise and then utilizes the data to improve agent skills, streamline company processes and independently evaluate customer satisfaction.

In addition to its booth, ASC will also be present in Hall 5 at the CCW LiveCallCenter to demonstrate the analysis and evaluation of communications processes for travel guide services, and to provide a customized example of how the customer’s voice can be transformed into powerful management decisions. The LiveCallCenter represents a key innovation by CCW to demonstrate exhibitor solutions in action.