| 30 January 2013
· neo combines WFO technologies to improve business performance
· WFO Suite comes out of the Cloud
Hoesbach/Germany: ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, has announced it will present its new neo WFO suite at CCW in Berlin, Germany, on February 26-28, 2013.
Last year, approximately 7,700 visitors traveled to Berlin to participate in Europe’s largest branch event for customer service, communications and contact centers. ASC’s neo WFO suite will integrate communications recording with powerful functions such as quality and performance management, speech analytics, eLearning, workforce management and customer feedback. The software is available as a cloud-based solution so users can select the capabilities they require, saving on the cost and avoiding the risk of obsolescence.
Dr. Frank Schaffrath, CEO of ASC, said: “Our solution’s motto, ‘it’s amazing what neo can do,’ is perfectly suited to the CCW emphasis on new contact center technology. We look forward to showing how neo can improve company performance in a sustainable manner, create employee and customer loyalty, and increase profitability.”
Schaffrath continued by describing how neo translates customer communications into high-impact action plans for management. The solution focuses on contact centers to gather information on the performance of the entire enterprise and then utilizes the data to improve agent skills, streamline company processes and independently evaluate customer satisfaction.
In addition to its booth, ASC will also be present in Hall 5 at the CCW LiveCallCenter to demonstrate the analysis and evaluation of communications processes for travel guide services, and to provide a customized example of how the customer’s voice can be transformed into powerful management decisions. The LiveCallCenter represents a key innovation by CCW to demonstrate exhibitor solutions in action.
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