WHAT THE SUNDAY TERROR ATTACK MEANS FOR MALI—AND A... » At least two people have been killed in a tourist resort popular with westerners - Le Campement - in... Need to "Repeal the Perpetual Illegal Wars" » Charlie Savage of the New York Times reports in "Senators Wrestle With Updating Law Authorizing War ... After Terrorist Attack, Spain Rejected Its Hawks. ... » Email: sam@accuracy.org Husseini is communications director with the Institute for Public Accuracy.... Cisco includes Italtel’s enterprise SDN applicat... » Milan: Italtel has announced its Netwrapper application has been included in the official Cisco GPL ... InfinityQS upholds ISO 9001:2015 & ISO 27001:2013 ... » InfinityQS® International, Inc. (InfinityQS) has announced that it has successfully sustained its ce... New PT Application Firewall easier to deploy, co... » London: Cybersecurity expert Positive Technologies has announced a new version of its web applicatio... Logicalis acquires Packet Systems Indonesia to g... » London: Logicalis, an international IT solutions and managed services provider, together with Metrod... Revolutionary new AI event to launch in London -... » London: With discussion around artificial intelligence (AI) at an all-time high, MACHINA Summit.AI i... Basefarm acquires The unbelievable Machine Compa... » LONDON: Basefarm has announced their acquisition of the Berlin-based The unbelievable Machine Compan... PhishMe takes home SC Europe Awards 2017 » LONDON, UK: PhishMe® Inc. has announced that PhishMe Simulator™ and PhishMe Reporter® were recognise...

CLICK HERE TO

Advertise with Vigilance

SOCIAL BOOKMARK

Got News?

Got news for Vigilance?

Have you got news/articles for us? We welcome news stories and articles from security experts, intelligence analysts, industry players, security correspondents in the main stream media and our numerous readers across the globe.

READ MORE

Contracts and Procurement

Eckoh has announced it has been selected by The Co-operative Group to provide its secure payment solution, CallGuard.

CallGuard will be implemented throughout The Co-operative Group's contact centres in its Electrical, Legal Services, Group Finance and Funeralcare divisions. These divisions take in excess of 250,000 calls per year through approximately 125 customer service representatives. CallGuard prevents customers' payment card data from entering contact centre environments, enabling agents to take payments securely over the phone whilst remaining on-hand to guide customers through the payment process.

 

The Co-operative Group is the UK's largest mutual business, owned by 8.2 million members. By implementing CallGuard, The Co-operative Group is demonstrating its continued commitment to the security and privacy of its customers' personal information.

In addition, by using Eckoh as its PCI DSS compliant service provider, The Co-operative Group can quickly satisfy a long and detailed part of the compliance process, enabling it to focus on its core business objectives.

"The most important thing for The Co-operative Group is that our customers have maximum peace of mind when giving us their personal details," said James Cullen, PCI Compliance Manager at The Co-operative Group. "Many of our customers and members like to pay over the phone and Eckoh's CallGuard solution allows us to enhance our security further. We selected Eckoh because of its PCI DSS level one status and many years' experience in implementing payment solutions. CallGuard enables us to proactively deliver the best possible service to our customers, while simultaneously protecting them."

Nik Philpot, CEO of Eckoh, said: "We're delighted that a prestigious brand such as The Co-operative Group has selected CallGuard to ensure its payments security. Eckoh has consistently demonstrated its commitment to provide the best possible customer service and experience as well as delivering secure telephone payments. We look forward to working with The Co-operative Group to reassure members and customers, and also explore further opportunities within the Group."