Every day in an organisation users log hundreds of time consuming and expensive calls to the IT help desk with problems that need solving – fast!
Avecto’s COO Paul Kenyon has written an article on how organisations need to pinpoint the root cause of the distressed calls that the IT departments receive every day. While IT departments usually are able to fix the problem more often than not the common underlying reason goes undetected.
- PAUL KENYON, COO, AVECTO
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