London, UK: The Federation of Communication Services (FCS) will launch the first in a suite of telecoms service standards that will form the FCS Mark of Excellence at the Convergence Summit North on 17-18 March in Harrogate. Driven by the desire of its members to be able to demonstrate that they offer exceptional standards of service, the aim is that accredited members who are able to offer bespoke or higher standards of service in particular areas, such as fraud prevention or mitigation within their networks, will be able to display the badge on their website and literature. This will give customers certainty that they are dealing with a reputable telecoms supplier that follows best practice as verified by the FCS and confirm the company meets the high quality of criteria laid out in the programme.
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