Lieberman Software Corporation, the Pioneers of Privileged Identity Management, last week announced deep, out-of-the-box integration between the company’s privileged identity management (PIM) solutions and Microsoft System Center Service Manager (SCSM). This integration is the first to extend the management workflows of Microsoft SCSM to control and audit privileged accounts, the powerful “keys to the kingdom of IT.”
Left unmanaged, privileged accounts provide anonymous, unaudited access to configuration settings and all sensitive data present on every server, workstation, network appliance and business application on the network. The new Lieberman Software integration extends Microsoft SCSM by enabling IT staff to:
- More quickly resolve IT service issues by getting fast, privileged access to systems and applications through the SCSM interface;
- Receive privileged access only to the extent needed to resolve each IT service issue, and only if properly authorized through SCSM;
- View complete, authoritative documentation of each privileged password check out request including each requester and IP address, time stamps, and the reason for each request.
This two-way integration is designed to save IT staff time by more quickly granting access to IT assets whenever service is required, and by eliminating the time-consuming manual tasks of obtaining approvals, documenting each access and reporting the results. Together SCSM and Lieberman Software’s privileged identity management products also provide enhanced oversight to help organizations meet their Service Level Agreement (SLA) and regulatory compliance requirements, continuously auditing IT staff access to privileged accounts and providing authoritative records to prove compliance.
“For our customers, reducing the time it takes to resolve IT service problems is absolutely key,” said Paul Ross, Group Product Marketing Manager, Microsoft. “By integrating Lieberman Software’s privileged identity management solutions with Service Manager the resolution of issues related to these critical accounts is accelerated. Delivering this directly within the Service Manager environment also further lowers the cost of IT meeting their compliance requirements.”